Frequently Asked Questions

Everything you need to know about your Big Agnes order and our premium apparel.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy for apparel?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that final sale items are not eligible for return.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring your chest, waist, and hips to compare against our specific garment dimensions for the best fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Affirm.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize recycled fabrics, organic cotton, and RDS-certified down to minimize our environmental footprint.

How should I care for my technical outerwear?

To maintain performance, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat to reactivate water-repellent coatings.