Returns & Exchanges
At Big Agnes, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for unworn items in their original packaging. Whether it's a fit issue or a change of heart, our streamlined process ensures your exchange or refund is handled with care.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return request process and attach it securely to your package.
Package Your Items
Place the unworn clothing with all original tags attached into the original shipping box or a similar protective mailer.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing